As many of you know, last week I went to Idaho. While there, I contacted my airline carrier, US Airways, to see if I might get an earlier flight home. I was told yes, for a fee of $150 per person, which I was willing to pay. They said since it was the same day, I would need to pay this fee at the airport- but we needed to be there before 2 PM for a 4 PM flight. We packed up, and got there by 1:45.
|Little Man trying to get out of the airport…|
When we got to the airport, we were told it would not only be the $150 fee per person, but also a 540+ fee per person fee on top of that. (Yes, for a grand total of roughly $700 per person.) I gave the name of the person I spoke to, and explained this is not what we had been told. Then the “blame game” began. It was the reservation desk’s fault, front desk, customer service, etc- and they were all “so sorry” but no one could help. Or would. I began tweeting for assistance.
|Just a few of our “rescheduled” tickets that we never got to use- since they kept overbooking flights|
They told me there was a flight the next day at 5:20 AM, but that it was extremely overbooked. We were welcome to wait it stand-by, but we were very unlikely to get on it since it was overbooked by (I think) 6 people. Then there was another flight, at 1:14 PM, that we could get on, with 7 seats remaining. We were given seats on that flight and told to be there by noon the next day to make sure we got on. We got there by 11 AM- only to find they overbooked it- AGAIN- and our seats were given to those who paid more for them. We didn’t get on that flight, either. There goes flight number 3, and the end of day 2 in the airport. By the way? There were seats on that 5:20 AM flight, after all, it wound up. The people that missed that flight (of their own stupidity) got our seats on the next flight.
As is turns out, all coach seats are not created equal. People pay different fares, or “classes”- even if they are sitting right next to each other. If someone pays even 1$ more then I do, they get first “dibs” on the seat.
The airline did not offer us vouchers or comp us hotel stays for the nights that we stayed needlessly at hotels, or help cover all the airport (read- expensive) food my 4 year old son and I ate for 3 days.
Yes, did I mention that my son is only 4? And that we were stuck there for 3 days? Yes, this nonsense continued, they overbooked the next flight as well- bumped us- and we ended up on our original flight which was at 8:45 PM the third day. Then, we missed the connecting flight to our airport by 3 minutes- the plane was still there, but since the doors were shut, we were not allowed on. We did not have any checked luggage, only carry on- but they would not budge. We RAN from one terminal to the other, with the passengers of the plane letting us out first so we could try to make the connection. As I mentioned- 3 minutes made all the difference, and we were not allowed on.
And we begin another night in an airport. With a very sad little boy, an exhausted mommy, and extreme frustration. (Did I mention I even picked up a twitter hater, who insisted I volunteered for this, was paid to do it, and should not have brought my son? Then brought in 2 more of her hateful friends. Gotta love haters…But I adore the rest of you, the hundreds of you who supported us and tweeted us your love and support and strength during a rough time.) Can I tell you what an episode it can be to just go to the bathroom with a 4 year old and all that carry on luggage? NOT FUN. And US Airways should be ashamed at their lack of support, both on Twitter and off it. I guess they did get a hater to annoy me, but other then that?
We chose to wait for a later plane the next day, because that plane went straight home without an extra stop. So that one, I take the blame for the extra hour wait. But 3 days and 2 nights in the airport with a 4 year old? No help, no assistance, no vouchers, and no hotel comps from US Airways? I met 2 ladies from Southwest in a similar predicament. They got free hotels and were comped hotels that night. AND they volunteered. What’s up with this, US Airways?
And how are you going to fix this?
I will update you on the outcome, ladies and gentlemen. However, based on this lack of accountability on their part, I assume that they won’t do a thing to even begin to rectify the situation. Let’s hope I’m wrong.